Shipping policy


Life Lux Shipping Policy

Last updated: January 2026

At Life Lux, we are committed to providing reliable shipping and clear expectations for our customers. This Shipping Policy outlines how orders are processed, shipped, and handled in compliance with applicable U.S. laws, including Federal Trade Commission (FTC) regulations.

Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.

  • You will receive a confirmation email once your order has been placed and another notification once your order has shipped.

  • Processing times may be extended during high-volume periods, promotions, or holidays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times are estimates provided by the carrier and are not guaranteed.

  • Life Lux is not responsible for delays caused by shipping carriers, weather conditions, customs delays, or other circumstances beyond our control.

Shipping Carriers

We ship using reputable U.S. and international carriers. Carrier selection may vary depending on your location and the size or nature of your order.

Shipping Locations

  • We currently ship within the United States and to select international destinations, including the European Union.

  • Customers are responsible for ensuring that their shipping address is accurate and complete at checkout. Life Lux is not responsible for orders delivered to incorrect addresses provided by the customer.

International Shipping & Customs

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

  • Life Lux is not responsible for delays caused by customs clearance processes.

Lost, Stolen, or Delayed Packages

  • Once an order has been handed over to the shipping carrier, Life Lux is not responsible for lost or stolen packages.

  • If your tracking information shows delivery but you have not received your order, please contact the carrier directly.

  • If your package appears to be lost in transit, contact us at kwhite.orionloss@gmail.com, and we will assist where possible.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Compliance Statement

This policy is designed to comply with:

  • U.S. Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule

  • Uniform Commercial Code (UCC) shipment standards

  • Applicable international consumer protection laws where required

📦 Shipping Policy – Life Lux (Shopify Ready)

Last updated: January 2026

Life Lux is committed to delivering your order efficiently and transparently.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is placed and another once it ships.

Shipping Rates & Delivery

Shipping rates are calculated at checkout. Delivery timelines are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

Shipping Locations

We ship within the United States and select international destinations, including the European Union.

International Orders

International shipments may be subject to customs duties, taxes, or fees. These charges are the customer’s responsibility.

Lost or Delayed Packages

Life Lux is not responsible for packages once they are in the possession of the shipping carrier. If your package is delayed or marked delivered but not received, please contact the carrier first. You may also email us at kwhite.orionloss@gmail.com for assistance.

Damaged or Incorrect Items

Inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

🔄 Refund & Return Policy – Life Lux

Returns

We offer a 14-day return window from the date you receive your item.

To qualify for a return:

  • Item must be unused and unworn

  • Original tags and packaging required

  • Proof of purchase required

To start a return, email kwhite.orionloss@gmail.com.

Returns must be sent to:
[INSERT RETURN ADDRESS]

Approved returns will receive a prepaid return label. Returns sent without approval will not be accepted.

Non-Returnable Items

  • Perishable goods

  • Custom or personalized items

  • Personal care or beauty products

  • Hazardous materials

  • Sale items and gift cards

Exchanges

To exchange an item, return the original item first and place a new order after the return is approved.

EU Customers

Orders shipped to the European Union are eligible for a 14-day cooling-off period, in accordance with EU consumer law.

Refunds

Approved refunds are issued to the original payment method within 10 business days. If more than 15 business days have passed, contact kwhite.orionloss@gmail.com.

📜 Terms of Service – Life Lux

By using our website, you agree to the following terms.

General Conditions

  • You must be at least 18 years old or have parental consent.

  • You agree not to use our products or site for unlawful purposes.

  • We reserve the right to refuse service to anyone for any reason.

Product Information

We strive to display product details accurately. However, Life Lux does not guarantee descriptions, pricing, or availability will always be error-free.

Pricing & Payments

Prices are subject to change without notice. All payments are processed securely through Shopify-approved providers.

Limitation of Liability

Life Lux is not liable for indirect, incidental, or consequential damages arising from product use or shipping delays.